Why would you want to change payroll service providers?
- Service Stinks
- Expense expensive
- Too many Errors
- No aid with IRS
- Lost in the Shuffle
Service Stinks. Payroll service is all about service. Then you probably aren’t getting good service,if you don’t view that your service receives good service. Payroll service providers know that their level of service needs to be very high. Are you getting what you were assured? Too often salespeople guarantee what production can’t provide. Are your problems resolved,and more notably solved,right away. If your account has been overdrafted and you don’t get your refund in two service days or less you are not getting good service.
Expense expensive. Are you paying more than you should? How do you know? Get some quotes. There are a number of totally free quote services on line. Google “Payroll prices estimate” and go from there. Many times your payroll company will work out a revised deal with you if you feel the cost is expensive,however not every time. Remember that the significant payroll businesses have an income maximization procedure. They will quote you a price to get your organization on board. There was right on the Paychex contract a line called WIT for the salesperson to fill out. WIT meant “Whatever it Takes”. The salesperson would provide any concession to get the payroll service. Payroll service is all about service. Payroll service providers know that their level of service has to be very high. The regional office would stealthily increase the cost every payroll or every couple of payrolls until it reached the maximum level the regional office thought it would be able to sustain.
The other thing a great deal of payroll businesses do is quote you rates however don’t inform you what is not included because of cost concerns. Things like an expense for: each hire,each termination,each report,each new report,each non standard report,each W2,each W2 reprint,tax service,phone entry,year end reports,unnecessary CDs,access costs,regular monthly costs and so on. Likewise if they provide you a “discount rate” to get your service it can quickly disappear.
Be careful of quotes to ensure everything is in them and your cost is guaranteed for a period of time. Check it every pay duration to make sure it is what you anticipate.
Too many mistakes. Mistakes are inescapable when human beings handle the payroll. If your service is making too many mistakes then you may decide to leave what ever the cost to do so. Mistakes cost you in time and morale if not in real dollars. Does your payroll service provider attempt to assign blame for a mistake or do they simply repair it. They ought to simply repair it! If it actually is your error and you admit it,anticipate a fee. They ought to take the obligation regardless of what they believe if you believe it is their problem and state so. Does your payroll service provider call you if they see something weird or do they simply do it their way? ,if they do it their way you know they are not worried enough about you to make a phone call or send out an e-mail.
Every employee of every customer takes a look at payroll and needs for it to be best. It won’t be,however it needs to be as close as possible.
No aid with the IRS. Does your payroll service when provided with a letter from the IRS inform you to call your CPA? Shame on them. The IRS will send you letters. The IRS makes errors. The IRS will not repair their errors unless and until you can prove to them they are wrong. If you made the mistake a great mediator can get the IRS to remove the penalties and in some cases the interest,numerous times even. I can’t say the number of penalties in the last fifteen years I have had reduced just by contacting the IRS in a professional manner and knowing what to state and how to state it. Your payroll provider ought to be an expert in getting penalties eased off. Your CPA will probably not be a payroll tax expert. Your payroll provider ought to have CPAs on staff,that you can talk with to fix IRS and State tax problems.
Lost in the shuffle. Do you speak with a different individual every time you call your payroll provider? Do you get passed from extension to extension to extension until you end up with voice mail that is not returned? When you call for aid do you get a voice mail system and not an individual? When you call for aid do you reach India? If you can’t speak with live individuals,who can fix your problems and do it in English,then you are lost in the shuffle. Enough said! Here is a great small payroll service company that provides personal service for Northern California small businesses:
Summing It All Up
Payroll service is all about service. Payroll service providers know that their level of service has to be very high. The regional office can stealthily increase the cost every payroll or every couple of payrolls until it reached the maximum level the regional office thought it might sustain so be wary.
Your payroll service company ought to be an expert in getting penalties eased off otherwise change your payroll provider.